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Yosemite Housekeeping Manager (Groveland)

Rush Creek Lodge

34001 CA-120

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compensation: $28-$30/hr based on experience
employment type: full-time
job title: Housekeeping Manager

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Job Description 

Summary

The Housekeeping Manager manages the housekeeping department and leads a team of housekeepers who, together, are responsible for cleaning and maintaining our guest rooms, villas and other buildings on a daily basis.   Our Housekeeping Manager is a very hands-on position, leading daily room inspections and supporting staff as needed each day in both the housekeeping and laundry areas.  The Housekeeping Manager reports to our General Manager and works closely with our Front Office Manager and other managers to ensure guests have a great experience with us. 

The right candidate has experience establishing standardized methods and processes that allow our housekeepers to efficiently clean rooms and provide guests with an excellent housekeeping experience.  The right candidate is also interested in creating a positive staff environment and fostering a staff that is warm, personable and extremely helpful to our guests.

The Housekeeping Manager coordinates staff work-plans, priorities, and works hands-on each day to prepare rooms and laundry for guests.  They also set standards and maintain quality control for the Housekeeping Department and develop daily and periodic cleaning schedules and priorities.  This person also maintains and orders departmental supplies and inventories.   The Housekeeping Manager is also highly involved in supporting our Youth Program through training and supervision of all housekeeping staff. 

The Housekeeping Manager is a key part of the team and consistently interacts with and assists guests.  The widespread nature of our property presents the Housekeeping Manager with challenging logistics but also presents a great opportunity to enjoy the outdoors and our beautiful setting.

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ESSENTIAL DUTIES AND RESPONSIBILITIES

Culture:

  • Creating a fun, friendly culture and a high service standard among the staff
  • Building an energized team 
  • Interacting with guests in a manner that promotes the warmth and friendliness of the Lodge
  • When opportunities arise, support interns in our Internship Program to help them be most successful in their work and at the Ranch

Staff:

  • Interviewing, hiring and reviewing housekeeping staff
  • Train staff in cleaning procedures, timeliness standards, chemical usage
  • Training staff in guest service, housekeeping and safety
  • Manage schedules, time off requests, attendance of all housekeeping staff
  • Assist staff with maintenance of housekeeping vacuums, closets, storage areas and other equipment
  • Assist with cleaning guest rooms, public lobbies, restrooms and other guest use areas 
  • Actively supporting our youth employment and development program

Operations:

  • Establishing standardized processes for cleaning cottages and villas  
  • Establishing high quality, cleanliness and safety standards
  • Creating strong housekeeping and laundry systems, programs and processes to ensure an efficient, effective department
  • Ensuring guests experience warm, friendly service at each point of contact with our staff
  • Ordering, receiving and maintaining supplies
  • Devising and executing operational enhancements and new ways to improve the guest experience
  • Comply with housekeeping policies and procedures
  • When finding unsafe conditions and maintenance concerns, address them immediately by a contacting supervisor or turning in maintenance Service Requests 
  • Supporting other Ranch departments and managers as needed

Reporting/Financial:

  • Determining staff compensation and reviewing/reporting staff hours
  • Managing invoices and monitoring costs
  • Finding ways to improve costs and profitability

Competencies/Required Skills and Abilities 

  • Prior supervisory experience preferred
  • Organizational skills
  • Attention to detail
  • Able to follow instructions accurately
  • Able to train, re-train, and motivate housekeeping staff daily
  • Capable of self-supervision and prioritizing daily tasks
  • Able to smile and provide warm, heartfelt hospitality to guests
  • Able to answer guest questions and give appropriate guidance
  • Able to work safely to avoid injuries and accidents, including wearing proper Personal Protective Equipment
  • Able to immediately address any observed unsafe conditions or maintenance concerns by contacting supervisors as necessary and/or turning in maintenance Service Requests 
  • Able to meet consistent attendance requirements and comply with schedules/breaks
  • Able to communicate well and professionally with colleagues and supervisors 
  • Excited about creating a warm, family atmosphere for guests and staff while maintaining high standards
  • High integrity
  • Mature and personable with a relaxed nature
  • Leading a healthy, drug-free lifestyle
  • Dynamic, fun, and likes the outdoors
  • Flexible with a “whatever it takes” attitude

Work environment and Physical demands

  • The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions
  • Frequent walking, twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs
  • Ability to stand and move continuously
  • Lifting up to 50 pounds’ maximum
  • Stocking, vacuuming, sweeping and mopping floors, and cleaning toilets/bathrooms
  • Working with required chemicals 
  • Work safely to avoid injuries and accidents, including wearing proper Personal Protective Equipment
  • Shifts of up to 8 hours per day, plus periodic additional overtime hours

 

Details

  • Full time position available immediately 
  • 40 hours of paid time off for first year 
  • Healthcare benefits available after 90 days
  • 401K eligible with company match after 1 year
  • Regular work schedule with specific days off will be established
  • Room and board available for fixed weekly cost both Onsite and Offsite

 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

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  • Principals only. Recruiters, please don't contact this job poster.

post id: 7749483522

posted:

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